FAQ
What is your return policy?
We offer a 7-day Live Plant Guarantee. If your bonsai arrives damaged or unhealthy, please contact us within 7 days with photos and we’ll help with a replacement or suitable solution.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
No. At this time, we only ship within the United States.
How long does shipping take?
- Processing: 1–3 business days
- Delivery: 3–7 business days
Do you offer free shipping?
Yes! We offer FREE shipping on all orders within the United States.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
How do I care for my bonsai?
Every bonsai comes with basic care instructions. Keep your bonsai in the appropriate light, water when the soil begins to dry, and avoid overwatering. If you need help, contact us anytime.