Refund policy

Returns

Because bonsai trees are living plants, we accept claims for damaged, defective, or incorrect items within 7 days of delivery.

To request a replacement or refund, please contact us within 7 days and include clear photos of the item and its packaging.

Eligibility

We may offer a replacement or refund if:

• The bonsai arrived damaged during shipping.
• The wrong item was received.
• The bonsai arrived in poor condition.

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind.
• Incorrect care after delivery.
• Normal variations in the appearance of living plants.

Refunds

Once your claim has been reviewed and approved, we will issue a replacement or refund to your original payment method.